Shipping policy

Delivery Times

We aim to deliver in-stock items within 2–6 working days unless a different lead time is stated on the product page.

Products supplied directly from a manufacturer or distributor may have longer lead times. Where applicable, the expected lead time will be stated on the relevant product listing.

Delivery times are estimates unless we have expressly agreed a guaranteed delivery date.

Small and Standard Parcel Deliveries

Smaller and lighter items are normally dispatched using a parcel courier such as DPD or another suitable delivery service.

Tracking information may be provided where available.

Large, Heavy and Palletised Equipment

Gym and fitness equipment is often classified as large or heavy freight and may require a specialist courier or pallet network.

Heavy or palletised orders can take longer to deliver than ordinary consumer parcels.

Larger and palletised orders may be delivered by JMC Couriers or another specialist carrier.

Advance delivery notification may not always be available for larger or palletised deliveries.

Kerbside Delivery

Unless otherwise agreed, large and palletised equipment is delivered on a kerbside basis.

This means the driver is not required to carry goods:

• Inside your home or business.
• Upstairs or downstairs.
• Into a garage, gym, shed or other building.
• To the final installation position.

Please ensure that you have suitable access and enough assistance available to safely move heavy equipment from the delivery point.

Delivery Access

Customers are responsible for ensuring that the delivery location is accessible to the type of vehicle reasonably required to deliver the order.

Please inform us before dispatch if there are significant access restrictions, including narrow roads, restricted vehicle access, underground car parks, steps or other obstacles that may affect delivery.

Delivery Information

Please ensure that the delivery address, telephone number and contact details provided with your order are correct.

Incorrect or incomplete delivery information may result in delays or additional carrier charges.

Tracking

Where tracking is available, details may be provided by Gymless or directly by the courier.

For specialist or pallet deliveries, online tracking may be limited or unavailable.

Delivery Damage

Please inspect the packaging and goods where reasonably possible on delivery.

If there is visible transport damage, missing packages or another delivery issue, please contact us as soon as reasonably possible and provide photographs where helpful.

Prompt notification allows us to investigate the issue quickly with the carrier.

This does not affect your statutory rights.

Delivery Delays

Courier and freight services can occasionally experience delays caused by weather, traffic, operational disruption, peak seasonal demand or other circumstances outside our reasonable control.

We will make reasonable efforts to assist where a delivery has been delayed.

December and Peak-Season Deliveries

During Christmas and other peak trading periods, courier and freight services may experience additional delays.

We will dispatch orders as quickly as reasonably possible, but estimated delivery dates are not guaranteed unless expressly agreed.

This is particularly relevant to large, bulky and palletised gym equipment.

Failed Delivery

Where a delivery cannot be completed because of incorrect address information, unavailable access, refusal of delivery or another matter within the customer's control, the carrier may apply a redelivery or return charge.

Where such a charge is reasonably incurred, we may require payment of the additional delivery cost before arranging another delivery.

Click & Collect

Click & Collect orders must not be collected until Gymless has confirmed that the order is ready.

Collections are available during the designated collection hours published by Gymless.

Orders may be held for the period stated in our collection information, after which uncollected orders may be cancelled and refunded.

Contact

For delivery enquiries, please contact:

Gymless Ltd
20 Western Parkway Business Centre
Ballymount
Dublin 12
Ireland

Email: info@gymless.ie
Website: https://www.gymless.ie